Terms and Conditions




If you are visiting our Cash & Carry for the first time and have not registered with us beforehand please note the following; entry will not be given unless you can show proof of trade, e.g. Company Cheque Book, Credit Card, or Business Rates Demand or similar. Company name must be on proofs. If you do not have these or if there is any doubt in your TRADE please call the office prior to your visit as access may not be granted.

Due to insurance reasons only two persons can be admitted at any one time and strictly NO children.   

If you wish to visit our warehouse and take items away with you payment must be made by Bacs, Cash or Debit/Credit Card (a 1.5% surcharge on credit cards is still operation for B2B customers). We do not accept cheques.                                                                                                                                             

RETAILERS: Minimum Initial Purchase £650 nett (Furniture/Bulky Items) or £375 nett (Small Items Only), subsequent purchases; Cash & Carry £200 nett. For deliveries please see delivery map for charges to your postcode area.

 INTERIOR DESIGNERS & HOUSE BUILDERS:  RETAILERS: Minimum Initial Purchase £1000 nett, subsequent purchases £650 nett (Furniture/Bulky Items) or £375 nett (Small Items Only). For deliveries please see delivery map for charges to your postcode area.

INTERNET TRADERS:   We currently have adequate representation at present and reserve the right to cease supply to any traders using internet auctions or supplying goods onto to people who do.

RETENTION OF TITLE:  Legal Title of goods shall not pass to the customer until full payment has been received by JJ Vaillant Ltd. Buyers must on request permit JJ Vaillant Ltd or their agents to enter their premises to repossess the said goods.  Risk of goods passes when offloaded by JJ Vaillant Ltd or its agents.

COLLECTIONS / CARRIERS:  In case of collections or where we deliver to carriers/buyers agents the risk passes at such time to the Purchaser. No claims will be accepted for any loss, breakage however caused. We suggest you confirm with such carrier and agents that they have current goods in transit insurance.

DELIVERIES:  Small Items are delivered via courier. Boxes/packages are normally brought into your premises but this is dependent on the individual carrier. Large/bulky/heavy/fragile items are delivered via pallet. Deliveries are to the door or nearest area a pallet company can safely reach. It is the customer’s responsibility to un-wrap the pallet and dispose of wrapping materials and the pallet itself. On occasions drivers will take unwanted pallets away but it is solely at their discretion.

Please note: When signing for your delivery make sure that you have completed a box count and check for any obvious damage to box(es)/pallet(s). If damage has occurred please write this in courier’s proof of signature for us to be able to claim.

  •  ACCESS / PARKING: Increasingly our couriers are unable to deliver due to Loading/Parking restrictions. If you have such a problem or Limited Access please      inform us well in advance.
  •  ADDITIONAL CHARGES: Pallet deliveries are anytime between 9 – 6pm, if specific time is required or first delivery is aborted for any reason a charge will be incurred and passed onto you.

We only deliver to Trade Addresses unless there are delivery restrictions or an alternative approved address has been accepted. We do not deliver direct to your customers.


  • Pallet - Minimum order £550 nett with full delivery charge for pallet and 5% discount on goods.  Please contact office for prices.
  • All payments in full prior to despatch.
  • Delivery to mainland Shippers address will be as per our standard terms. All responsibility passes to purchaser once delivered to shipper. JJ Vaillant Ltd will not be responsible for any damaged / missing items.

VAT to be paid unless EEC VAT Number is provided or shipped through recognised Export Company. Proof of export is required for all non EEC exports.

PAYMENT: Payment is required prior to your order being despatched. Proforma Invoices will be emailed for payment to be made by BACS (bank details can be found on our FAQ/Payments page), Debit or Credit Card (please not that there is still a 1.5% credit card surcharge in operation for B2B customers). Once payment has been received we shall arrange delivery with you. Important: Please note that all bank charges are to be paid by the payee only. The payment/remittance value should match the amount stated on your invoice. 

DAMAGES / RETURNS: Any damaged or undelivered items must be reported strictly within 2 working days of delivery. Before items can be returned please download our returns form from our website and email/fax back to us;   

E: info@jjvaillant.co.uk 

Once received, we will then advise on the best course of action. Digital picture/s may be requested for a decision to be made.

Authorised returns must be sent in original packaging along with completed returns form and must be packed in a suitable way to ensure no further damage occurs during transit time otherwise claims cannot be considered.

 PRICES:  Although we endeavour to maintain prices we reserve the right to alter prices without notice. Price at date of invoice will rule.

 SPECIFICATIONS:  All weights, measurements and dimensions are approximate.

We reserve the right to vary order quantities to comply with pack quantities (we will seek confirmation first).

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