Delivery & Returns
DAMAGES / RETURNS Deliveries must be checked for any sign of damage to carton(s) or pallet(s), parcel count and any obvious sign of damage must be written on carriers proof of delivery otherwise we cannot claim.
Any damage, faulty or non delivered items must be reported within 2 WORKING DAYS from date of delivery otherwise no liability will be accepted.
Please always quote your Account Number, Invoice and Product Number and details of the fault which will be investigated, any exchanges/credits will be sorted on your next delivery. WE MAY REQUIRE A DIGITAL PICTURE VIA EMAIL OF THE FAULT FOR US TO CLAIM OFF CARRIERS / SUPPLIERS. In the case of large bulky goods we will ask you to help us out by accepting a discount(s) and selling at a reduced price or making a repair. DAMAGES WILL ONLY BE CREDITED / REPLACED IF RETURNED IN ORIGINAL PACKAGING.Please note you must hold onto your PALLET and original packaging until you are satisfied your goods are in good condition. If you have disposed of the pallet we have no way to collect the items and will not be able to offer any refunds. All returns must be returned with a completed returns form and packed in a suitable way to ensure no further damage occurs in transit.CLICK HERE TO DOWNLOAD OUR RETURNS FORM