CONDITIONS AND TERMS OF SALE

ORDERS CANNOT BE PROCESSED UNTIL YOU HAVE COMPLETED AND RETURNED OUR TRADE REFERENCE FORM

DOWNLOAD TRADE REFERENCE FORM (pdf)

Cheques can only be accepted after completion of Trade Reference Form  

RETAILERS:  MINIMUM INITIAL PURCHASE £550 NET (FURNITURE/BULKY ITEMS) OR £375 NET (SMALL ITEMS), SUBSEQUENT PURCHASES CASH & CARRY £200 NET (FOR DELIVERY SEE MAP)

INTERIOR DESIGNERS:  MINIMUM INITIAL PURCHASE £1000 NET, SUBSEQUENT PURCHASES CASH & CARRY £200 NET (FOR DELIVERY SEE MAP)

INDEPENDENT LICENSED TRADE:  (HOTELS, PUBS, CLUBS & RESTAURANTS) - TEMPORARY CARD FOR 6 MONTHS (DURING FITTING AND REFURBISHMENT) - IF CARD NEEDS RE-ISSUE THE BELOW CRITERIA MUST BE MET.  MINIMUM INITIAL PURCHASE £1000 NET, SUBSEQUENT PURCHASES CASH & CARRY £200 NET (FOR DELIVERY SEE MAP)

HOUSES BUILDERS:  MINIMUM INITIAL PURCHASE £1000 NET, SUBSEQUENT PURCHASES CASH & CARRY £200 NET (FOR DELIVERY SEE MAP)

INTERNET TRADERS:   WE CURRENTLY HAVE ADEQUATE REPRESENTATION AND IT IS UNLIKELY THAT WE WILL SUPPLY NEW CUSTOMERS UNLESS THEY ALSO HAVE A BRICKS AND MORTAR RETAIL SHOP.  WE RESERVE THE RIGHT TO CEASE SUPPLY TO ANY TRADERS USING INTERNET AUCTION SITES OR SUPPLYING GOODS ON TO PEOPLE WHO DO. 

PAYMENT:  STRICTLY COD, CHEQUES WILL ONLY BE ACCEPTED AFTER RECEIPT OF TWO TRADE REFERENCES AND A BANKERS REFERENCE, OTHERWISE TRANSAX.  CHEQUE CLEARANCE SERVICE IS OFFERED AT 1.5%. IF DELIVERY IS MADE AND NO PAYMENT AVAILABLE, GOODS WILL NOT BE LEFT.  A MINIMUM £30.00 CHARGE WILL BE MADE FOR RE-DELIVERY.

RETENTION OF TITLE:  LEGAL TITLE OF GOODS SHALL NOT PASS TO THE CUSTOMER, UNTIL FULL PAYMENT HAS BEEN RECEIVED BY J.J.VAILLANT LTD. BUYERS MUST ON REQUEST PERMIT J.J.VAILLANT LTD OR THEIR AGENTS TO ENTER THEIR PREMISES TO REPOSSESS THE SAID GOODS. RISK OF GOODS PASSES WHEN OFFLOADED BY J.J.VAILLANT LTD OR ITS AGENTS.

COLLECTIONS / CARRIERS:  IN CASE OF COLLECTIONS AND WHERE WE DELIVER TO CARRIERS OR BUYERS AGENTS THE RISK PASSES AT SUCH TIME TO THE PURCHASER. NO CLAIMS WILL BE ACCEPTED FOR ANY LOSS, BREAKAGE HOWEVER CAUSED. WE SUGGEST YOU CONFIRM WITH SUCH CARRIERS AND AGENTS THAT THEY HAVE CURRENT GOODS IN TRANSIT INSURANCE.

DELIVERIES:  DELIVERIES ARE TO THE DOOR, OUR DRIVER MAY NEED ASSISTANCE WITH HEAVY ITEMS. DELIVERY DATES ARE AN ESTIMATE ONLY, J.J. VAILLANT LTD CANNOT BE HELD LIABLE FOR ANY CONSEQUENCES OF DELAY.

PALLETS:  WE NOW USE A PALLET SERVICE FOR SOME OF OUR DELIVERIES. THE PALLETS ARE UNLOADED BY THE CARRIER AND DELIVERED TO THE DOOR. AS OUR TERMS ARE COD WE MAY ASK FOR ADVANCE PAYMENT BY CC PRIOR TO DISPATCH.

DAMAGES / RETURNS:  DELIVERIES MUST BE EXAMINED (PARCELS COUNTED) ON RECEIPT AND ANY DAMAGED PACKAGING, OBVIOUSLY BROKEN GOODS SIGNED FOR AS SUCH WITH CARRIERS. ANY DAMAGED, FAULTY OR NON-DELIVERED GOODS MUST BE REPORTED IN WRITING WITH ALL RELEVANT DETAILS WITHIN 3 WORKING DAYS FROM DATE OF DELIVERY (TIME BEING OF THE ESSENCE), OTHERWISE NO LIABILITY WILL BE ACCEPTED. PLEASE ALWAYS QUOTE ACCOUNT, INVOICE AND PRODUCT NUMBERS. ANY PROBLEMS WILL BE REPLACED/CREDITED ON NEXT DELIVERY TO YOUR AREA. DAMAGES WILL ONLY BE CREDITED / REPLACED IF RETURNED IN ORIGINAL PACKAGING. THE DRIVER HAS A RETURNS BOOK WHICH HE AND THE CUSTOMER MUST SIGN.

NEW CUSTOMERS:  WE RESERVE THE RIGHT TO TAKE CREDIT RATINGS, BY WHATEVER MEANS AVAILABLE. 21 DAYS MUST BE ALLOWED. FOR PROMPT DELIVERIES, PRO-FORMA PAYMENT BY CREDIT CARD CAN BE MADE. ONLY STOCK ITEMS WILL BE DELIVERED AND CHARGED FOR. ANY BALANCE OF ORDERS WILL BE CANCELLED AND MUST BE RE-ORDERED.

PRICES:  ALL PRICES ARE SUBJECT TO VAT AT APPLICABLE RATE AT TIME OF INVOICE. ALTHOUGH WE ENDEAVOUR TO MAINTAIN PRICES WE RESERVE THE RIGHT TO ALTER PRICES WITHOUT NOTICE (PRICES COME DOWN MORE OFTEN THAN THEY RISE). REGULAR UPDATES WILL BE AVAILABLE ON APPLICATION. PRICE AT DATE OF INVOICE WILL RULE.

SPECIFICATIONS:  ALL WEIGHTS, MEASUREMENTS AND DIMENSIONS ARE APPROXIMATE. WE RESERVE THE RIGHT TO VARY ORDER QUANTITIES TO COMPLY WITH PACK QUANTITIES (WE WILL SEEK CONFIRMATION FIRST).

PAYMENT:  ITEMS DELIVERED BY CARRIER ARE PRO-FORMA ONLY, WE ONLY CHARGE FOR ITEMS ACTUALLY IN STOCK. IN THE EVENT THAT ANY SUM  REMAINING UNPAID FOR AN EXCESS OF 2 MONTHS FROM THE DATE OF DELIVERY. J.J. VAILLANT LTD MAY CHARGE 15% OF THE UNPAID SUM  FOR EACH MONTH, OR PART MONTH WHICH IT REMAINS UNPAID WITHOUT PREJUDICE TO THEIR RIGHT TO TAKE ACTION FOR RECOVERY, OR BREACH OF CONTRACT.

• MINIMUM ORDER VALUE £500.
• ALL PAYMENTS IN FULL PRIOR TO DESPATCH.
• ALL RISKS PASSES ON COLLECTION OR DELIVERY.
• DELIVERIES TO MAINLAND SHIPPERS ADDRESS CAN BE MADE AS PER OUR STANDARD TERMS.
• VAT TO BE PAID UNLESS, EEC VAT NUMBER PROVIDED, OR SHIPPED THROUGH RECOGNISED EXPORT COMPANY.
• WE NEED PROOF OF EXPORT FOR ALL NON-EEC EXPORTS. WHERE APPLICABLE VAT WILL BE REFUNDED ON RECEIPT.

PLEASE NOTE:- ONCE REGISTERED, COMPANY POLICY IS TO USE A TRANSAX CHEQUE CLEARANCE SERVICE